Monday, October 3, 2011

Is it really my problem that I do not speek Spanish / Chinese / Indonesian / whatever?

Lately there have been a few cases of customers accusing me of being rude or flat out stealing out of them.

The thing is, they do not speak English (and of course they do not read it) and any attempt to communicate to them that what they bought is not what they thought they were buying, but was what it SAID it was (in English) or any attempt to tell them that I can not understand what are they saying is, well, doomed as they do not speak English.

As you can see below one of them actually told me I *must* learn Spanish because there are 80 million Spanish speakers in USA.

Of course, considering he's the one with a problem in the first place it seems to me he should learn English although, in all fairness, I also see enough native English speakers who also buy based on what they *think* rather than what the listing says.

So perhaps it's even more important to learn to pay attention to what you are actually buying and applying common sense than learning another language.

And yet there are at least 200 million English speakers here in US and a recent study found the Hispanic children to be the largest poverty group in USA, ergo the least educated one.

So it seems to me the solution is to have everyone speak at least the official language of this country before they start accusing others. Maybe not perfectly - I myself am not a native English speaker either - but at least enough so you can communicate in the official language of the country.

If you can't then you should only blame yourself.

From where I stand I'd readily lose 80 million illiterate customers.

What do you think?

---

From: huongdao2010
To: coppelltvrepair
Subject: Other: huongdao2010 sent a message about YPPD-J015C YPPD-J016C NEW FOR 6871QYH039B 6871QZH044B #110666219259
Sent Date: Aug-15-11 04:14:51 PDT
                   
Hi !
My ic same part number excetp the letter E.A,B,C,E r they the same ?
thank

- huongdao2010
To:  huongdao2010
From:  coppelltvrepair
Sent:  Aug-15-11 08:56 AM
Dear huongdao2010,

The answer is in the listing description - make sure to read all of it!


- coppelltvrepair
----

From: huongdao2010
To: coppelltvrepair
Subject: Other: huongdao2010 sent a message about YPPD-J015C YPPD-J016C NEW FOR 6871QYH039B 6871QZH044B #110666219259
Sent Date: Sep-27-11 08:00:28 PDT
                  
Dear coppelltvrepair,

Hi !
i did not installed these ic until last week.It give me a very
wear symtom i got only half picture and disappear after 15second
other haft r in block.Look line the Ic were defective?Can do something
about this?
Thank

- huongdao2010
To:  huongdao2010
From:  coppelltvrepair
Sent:  Sep-27-11 10:16 AM
Dear huongdao2010,

I am sorry, I do not understand your English.

But from the little I understand it seems to me you have a bad buffer board.

If either of those ICs were defective you would not have gotten half an image.


- coppelltvrepair
================
> From:Armando Martinez [mailto:mandyelectricoatyahoodotcom]
>Sent: Wednesday, September 28, 2011 8:11 PM
>To: Coppell TV Repair
>Subject: Re: RECLAMACION
PURCHASE IN 09/12/2011    ID#27G75424W2450110K////ITEM#110637056886....I NEED THAT....6871QZH956A...YOU UNDERSTAND ME
 
>MRS ..KOLEV IN THE UNITED STATES NOW LIVES NEAR 80 MILLIONS 
> SPANISH  ,YOU MUST LEARNIG SPANISH FOR YOU JOB.....YOU SENT ME 
> WRONG ITEM  .I DON'T NEED REPAIR MY BOARD I NEED BOARD 
> COMPLETE ...PLEASE I WILL RETURN YOUR KIT....YOU MUST GIVE ME MY 
> MONEY...THANK...ARMANDO.I RETURN YOU THE  SAME WAY ....I WAIT FOR 
> YOU ANWSER...BLEASING.ARMANDO..EXCUSME..... 




3 comments:

Stupidspencer said...

Sorry, Coppelltvrepair, but the United States doesn't have an official language. If you don't believe me, see for yourself at http://en.wikipedia.org/wiki/Languages_of_the_United_States . Believe it or not, there is (or was) a question on the US citizenship test regarding this which means most non-citizens applying for citizenship know this but almost all citizens probably don't. Go-figure.

But don't get the wrong idea, it frustrates me just as much! I am a white, US born citizen living in southern California (where there is the largest population of illegal immigrants) and I am all for cracking down on illegal immigration. But unfortunately, us english-speaking people have no right to tell spanish speakers to learn "our language" because there isnt one specified.

Stupidspencer said...

For the WEB DEVELOPER who maintains this site:

In my last post, and this one, I have to edit the page element to allow scrolling of this frame in order to see the security phrase and to press the submit button because the ad frame below it blocks this frame when it expands after hitting the "Publish" button.
Tried with same results in IE7 and Chrome 16.0.912.75

Coppell TV Repair said...

OK, substitute "official" with "predominant" in the posting.

I didn't know the fact, but that wouldn't have mattered anyway because my issue is not with what language is official, but rather with the demand to learn a particular language.

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