Friday, June 24, 2016

Power restored at Coppell TV Repair service facility

Power was finally restored on Thursday evening at our facility.

We will be working around the clock to catch up with orders.

We estimate that it would take at at least a week and due to additional load factors it may as well stretch between 2 and 3 weeks.

We strongly recommend that you avoid calling us on the phone for most of July as we will be focusing on repair services rather than phone support, which happens to be quite inefficient anyway.

If you have an open service request already then the best way to contact us (and the fastest way to get informative response) will be through the service request thread available in "Service requests" under "My Account" at .

If you have not opened a service request then the best way to contact us would be via the "Contact us" link at the site.

We apologize for the inconvenience.

P.S. Special thanks to Electric Pros, Inc. and their owner Justin Klump for standing up and delivering what an average pool of about 10 other electrical companies we contacted failed to deliver! He was there within minutes on Monday and he delivered on every single promise he made. Kudos!

Monday, June 20, 2016

Service disruption due to major power outage at CTVR facility

This is a brief update to report that we are experiencing a major power outage caused by a driver losing control of his vehicle and driving over the power transformer supplying power to our and a neighbor building.

The incident has happened early morning on Monday June 20th 2016.

There is no power, no cooling, no Internet and - mostly - no phones at the site.

This will continue for at least a few days. It is not sure for how many exactly and it depends on forces beyond our immediate control such as local electric provider and electric service companies, possibly the police, insurance companies etc.

During the downtime we will NOT be able to work on any service jobs.

We will do our best to ship ordered parts and modules, but there will be delay with those too as we will have to be printing shipping labels in other places, then going to pick up modules from the main building etc.

Our site and email are for now fully functional.

Anyone who has sent their module(s) for repair and does not want to wait can have them shipped back the usual way for the sole cost of the return shipping, just as if we had failed to repair them in a timely manner.

We sincerely apologize for the inconvenience and will be providing update as soon as we know more.