Wednesday, November 21, 2018

Tracing delayed/lost USPS packages is a waste of time

I write this post for all those customer whose packages are being delayed and they get back to us demanding to know why that is and asking us to get on the phone with USPS and figure it out.

It won't happen.

It can't happen.

And here is a proof:


As you can see we've placed a search/trace request for some package back in July 2018.
Since then about once every month we receive one of the above messages, ensuring us that "every effort is being made to locate" it.

We have long forgotten what this is about, of course. We settled it with the buyer one way or another - honestly do not even remember how, but most of the time it would be in buyer's favor, although there are times when we may fight against that if, for example, our listing advises against using First Class and buyer still insists on the cheaper and less reliable, thus giving up their rights to object issues caused by USPS.

So long story short, if we've sent you here it is because we want you to know how an average package tracing ends up when filed up with USPS.

You can't move them. You can't impress them.

It'll be easier to explain to average American why Trump's certain personal traits are devastating for the political moral in the country (while others may be beneficial - it is definitely not all black and white picture).

So sorry folks, and please do not take it personal if USPS has delayed or lost your package or if you're an avid Trump supporter.

We do not have the slightest meaning to be attacking anyone, but facts speak for themselves - USPS sends useless messages for long obsolete search and Trump keeps instilling unethical behavior as a norm in the society.

USPS also delivers lots of packages every day at a price better than any other carrier I know of.
And Trump has some very spot on views on certain political and economical aspects, such Germany can't be treated as if it's post WW2 times and China can't be treated as if it's developing country anymore.

Which is again to say it's not just black and white and we're not simply anti-USPS or anti-Trump.

But where they lack  they lack and it isn't up to us - or you for that matter - to change them at will.

For good or bad it simply doesn't work that way.

Friday, October 26, 2018

We are so good we ship orders before customers place them

A customer called today asking why his 2-day USPS Priority shipping has not arrived yet.

While researching the issue I came across the below details from their order.


This is not a doctored image.

It is a screenshot from Paypal's website order details.

As you can see, according to PayPal we've shipped an order that was placed on October 23rd on October 22nd.

Yes, we are that good :-)

Monday, September 24, 2018

Celebrating 10,000 happy customers on record

We reached a 10,000 positive reviews on eBay milestone today:



We have many more than, of course, just like anyone on eBay where feedback ratio varies anywhere between 1:3 to 1:20 depending on your niche market, follow-up procedures, volume and what not.

We also have seen companies come after us and reach that milestone way faster than us.
And that's OK.

We also have those (at the moment) 1.5% bad reviews of people who thought we were scammers, rip-offs etc - I've covered a few of those in previous topics already.

Yet 10,000 public, independent positive reviews from all over the world, accumulated in the course of 10 or so years of operation are a clear vote of confidence and confirmation that we are getting something right.

To us it is more than that, though.

It is a proof that the world is still reasonable and sane, with people facing and resolving problems through communication and mutual work and not blames.

Thanks to everyone who was part of that process!