Friday, October 26, 2018

We are so good we ship orders before customers place them

A customer called today asking why his 2-day USPS Priority shipping has not arrived yet.

While researching the issue I came across the below details from their order.


This is not a doctored image.

It is a screenshot from Paypal's website order details.

As you can see, according to PayPal we've shipped an order that was placed on October 23rd on October 22nd.

Yes, we are that good :-)

Monday, September 24, 2018

Celebrating 10,000 happy customers on record

We reached a 10,000 positive reviews on eBay milestone today:



We have many more than, of course, just like anyone on eBay where feedback ratio varies anywhere between 1:3 to 1:20 depending on your niche market, follow-up procedures, volume and what not.

We also have seen companies come after us and reach that milestone way faster than us.
And that's OK.

We also have those (at the moment) 1.5% bad reviews of people who thought we were scammers, rip-offs etc - I've covered a few of those in previous topics already.

Yet 10,000 public, independent positive reviews from all over the world, accumulated in the course of 10 or so years of operation are a clear vote of confidence and confirmation that we are getting something right.

To us it is more than that, though.

It is a proof that the world is still reasonable and sane, with people facing and resolving problems through communication and mutual work and not blames.

Thanks to everyone who was part of that process!