tag:blogger.com,1999:blog-5753885781627227255.post6245781250767762358..comments2024-01-12T02:54:47.132-06:00Comments on Coppell TV Repair LLC online blog: LJ92-01490A repair question againCoppell TV Repair LLChttp://www.blogger.com/profile/01837663388107984806noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-5753885781627227255.post-9576271512812962562014-12-09T01:10:41.438-06:002014-12-09T01:10:41.438-06:00I have purchased parts from you and had an technic...I have purchased parts from you and had an technical exchange too which I found extremely helpful about determining whether a capacitor was defective even when it showed no signs - bulging or leaks...use a hair dryer to heat it up. I shared that knowledge on several sites and have been told my information helped well over 50 people...it was one 470uF cap on a main board that kept it from booting. I totally agree with you about efficiency in kitting parts when the buyer has reasonable knowledge of testing semi-s of all sorts. I personally don't have hardly any experience with MOSFETs because my hard knocks degree before these were in common usage even though I sold them for Signetics when they first came out in the 1970s. Your company is set up to help people, train some of them, train your staff to be efficient with only replacing defective parts and that will help your customers probably more than it helps you...I have a mechanic with exactly the same ethic and trust him totally as I do you. I suggest you look at kitting from both angles - 1) knowledgeable repair people don't need all the parts you provide and probably won't use all of them if they care to take the time to test every one before they get out the iron. 2) inexperienced repair people, maybe a larger percentage than you think, just want to get out the iron and put in all of the parts provided and have it work since they have no need or desire to educate themselves on the reasons things fail and how to test them. IMHO, you are better than your "competitors" who try to under price you while providing no additional hidden value of repair experience. But because of their pricing, they will always lure in more business than you can even though you and I know who should be rewarded by more orders...it's just human nature. When I provided a repair service for furniture especially antiques, I took the attitude that we're in business for those who will pay our prices to keep us in business...we're not in business for those seeking the lowest pricing even though I regretfully find myself in that group when I'm looking online for things. I can only conclude that because of this blog and our exchanges, I find you very open and honest about the problems both in repair and dealing with folks. That's the challenge and it eventually drove me away from my retail hardware business. Here's the one that made me put up the by appointment only sign...A local came into my retail store front in a tourist trap town and said she wanted to buy 8 drawer handles for an old dresser. After about 30 minutes of showing her handles that would fit the period of her piece I asked her why she wanted to replace them. She told me one of the eyebolts that held the bails was broken. I told her I had a replacement part for around $1 that would save her the $80+ she was going to spend thus saving her a substantial amount of money...her response was to complain about the high cost of that single $1 eyebolt and it was my only retail sale of that day...and I was making $30/hr doing repairs in the back. Should I have kept my mouth shut and sold her what she didn't need? Nough said! Dave orgood@iaxs.netDave Colglazierhttps://www.blogger.com/profile/03415503820082932917noreply@blogger.com